Transport

Accessible Transport

Access to transport is essential because it enables people to participate equally in everyday life. Whether you are travelling to work, school, shops or community events, you need public transport options that are safe, reliable and suited to your needs. 

Total Mobility Scheme 

The Total Mobility Scheme supports people who cannot use public transport, either all or some of the time. It provides discounted travel on buses, trains, ferries and participating taxi services.

In Auckland, eligible people can receive a Total Mobility card that provides: 

• a subsidised fare on participating taxis
• discounted fares on public transport through the Accessible Concession
• free travel on buses for a companion or carer.

Public Transport Accessibility 

NZ Transport Agency Waka Kotahi states that most public transport services in New Zealand are accessible to some wheelchairs. Urban buses must be accessible for passengers with physical, sensory, or cognitive impairments. This includes passengers who use wheelchairs or who are accompanied by a guide dog.

Accessible Concession Fares 

Accessibility discount fares are available on Auckland Transport buses, trains and ferries (excluding Waiheke and Rakino services). Passengers must hold one of the following photo ID cards: 

• Auckland Transport Total Mobility ID card
• Blind Low Vision NZ ID card

Cardholders receive 40% off adult fares on timetabled AT services. 

Your ID card must be shown when purchasing a ticket and again when boarding the bus, train or ferry.

Some Total Mobility cards are issued for a limited period. Cardholders should check the expiry date on their card to ensure it is still valid.

For more information, visit the NZTA website or contact totalmobility@at.govt.nz.