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Family services

Family services and organisations that help family/whānau navigate the practical, emotional, social, and cultural impacts of disability so families feel informed, connected, and empowered to make decisions that work for them.

Website header graphic with a pale background and curved light blue accents, featuring a circular outdoor photo of a diverse group of adults and children gathered together and smiling, with a young person in a wheelchair in the centre of the photo.

Family Support Services

Below is a list of services and organisations that offer various types of support to family/whanau raising disabled children or supporting a sibling or partner with a disability.

Survivor Experiences Service logo with a small multicoloured woven motif beside text reading “Survivor Experiences Service” on a white background.

The Survivor Experiences Service

The Survivor Experiences Service supports survivors of abuse in state, faith-based, or other care, including disabled survivors, and their whānau. It offers a safe way to share experiences and access records support.

View Website 0800 456 090 Send Email
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Ministry of Transport logo with a blue geometric snowflake-like symbol above blue text reading “MINISTRY OF TRANSPORT” and smaller te reo Māori text reading “TE MANATŪ WAKA” on a white background.

Total Mobility Scheme

The Total Mobility scheme is a national transport support scheme for people with impairments, delivered regionally. It provides subsidised taxi travel and, in some regions, integrated public transport concessions; in Auckland it is administered by Auckland Transport.

View Website 04 439 9000 Send Email
Triple P Positive Parenting Program logo with wavy red, blue, and yellow bands above black text reading “Triple P” and smaller text reading “Positive Parenting Program” on a white background.

Triple P Parenting

Triple P is an evidence-based parenting programme that gives parents and caregivers practical strategies to build confidence, encourage positive behaviour, and support children’s social and emotional development. In New Zealand it offers online programmes, provider-based support, and a national website with resources, courses, and a provider map.

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Upside Downs Education Trust logo with blue and pink text reading “upsidedowns” and smaller dark blue text reading “education trust” on a white background.

Upside Downs Education Trust

UpsideDowns supports children and young people with Down syndrome in New Zealand by funding speech-language therapy and providing support for whānau. Its work focuses on helping children develop communication and confidence.

View Website 0204 077 2400 Send Email
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Utilities Disputes Tautohetohe Whaipainga logo, featuring four interlocking rounded lines in red, yellow, purple and light blue above the organisation’s name in grey capital letters, on a white background.

Utilities Disputes

Utilities Disputes is New Zealand’s free, independent dispute resolution service for problems with electricity, gas, water, as well as broadband installation on shared property. It helps consumers resolve complaints fairly when issues have not been sorted out with their provider.

View Website 0800 22 33 40 Send Email
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VisAble logo with a layered purple circular symbol above bold purple lettering and the tagline “Enabling Safer Lives and Communities” on a white background.

VisAble

VisAble is a disabled person-led organisation working to improve how Aotearoa prevents and responds to violence, abuse, and neglect against disabled people and their whānau. It provides advice, guidance, networking, training, resources, and follow-up support to strengthen safeguarding and community safety.

View Website 0800 998 858 Send Email